Cole Hardware Hotline

November 2012 Hardware Hotline

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BAG SALE! SAVE 20% STOREWIDE Saturday, Nov. 10 see page 2 for details Hardware Happy Hour Wednesday, November 14 5:00 pm–Closing COLE HARDWARE's November 2012 NEWS AND VIEWS FROM AROUND THE STORES COLE HARDWARE at Your Fingertips! Meet Instaply, a new iPhone app that brings customer service into the world of social media by providing you with an instant reply to your query. We've been working very hard with the developer in order to provide you with a unique way to communicate with us (and eventually hundreds of other businesses, too)! Instaply is similar to texting, but you don't need our phone number. Just launch the app on your iPhone, select a store or our Repair Referral Service, type your message, and send it. It's that simple. No text messaging charges, and the app is free, too! During business hours, we'll get right back to you with an answer to your question. After business hours? Hardware We'll respond first thing in the morning. Checking stock? Need to know about our next sale or Happy Hour? For product information and more—just ask! Download Instaply from the App Store and give it a try. During our test period, your messages will come directly to me. Please inundate me with your queries—or just say hello. And yes, we want other local businesses active on Instaply, too. The more, the merrier! If you have a business, feel free to e-mail me at, and I'll help you get registered. Our involvement with Instaply is just another way in which we try to fulfill our simple mission: "Our commitment to you: Your satisfaction guaranteed. Period." —Rick corner of Polk and Green Streets in San Francisco on Saturday, November 1, 2003. There was a traditional ribbon cutting—COLE HARDWARE–style, that is: confetti and gift certificates rained down on the crowd when the final ribbon was cut! Former San Francisco supervisor Aaron Peskin joined Dave Karp, the founder of COLE HARDWARE, and Judy Junghans, the president of the Russian Hill Neighbors Association, to help with the ribbon cutting, using giant hedge clippers to slice through a thick gold cord that crisscrossed the entrance. Almost two thousand people visited the Russian We officially opened the doors of our store at the Hill store on that first Saturday alone. They took advantage of our many Grand Opening specials, free goodies, donuts, hot dogs, and more. The festivities lasted all weekend. Everyone was delighted that there was now a hardware store in their neighborhood, and we were ecstatic to become a part of this thriving community. 3312 Mission Street San Francisco, CA 94110-5009 Thank You, Russian Hill! Nine years later, our simple mission of providing excellent customer service is alive and well. Please join us at our Polk Street location during our Bag Sale on Saturday, November 10, for a slice of birthday cake! Cake cutting will be at 11:00 am. Happy Hour Wednesday, HARDWARE with a monthly Hardware Happy Hour. Shoppers enjoy a glass or two of our Cutting Edge wine, sample our gourmet choco- lates, and take advantage of some super savings. In the spirit of the holiday season, our November Happy Hour will also include a canned food drive, November 14 5:00 pm–Closing Since springtime, we've been celebrating at COLE Don't Miss Our Thanksgiving 3-Day Sale Nov. 23, 24, 25 After Rick, along with his parents, Dave and Marge, at the Polk Street store's official opening in 2003 "Our commitment to you: Your satisfaction guaranteed. Period." PRSRT STD U.S. POSTAGE PAID SAN FRANCISCO, CA PERMIT #3137 TIME-SENSITIVE MATERIAL Scan to view our website. giving away 1,416 emergency food boxes to the hungry and helping 1,284 individuals and families set up new households. The Help Desk is staffed almost entirely by volunteers and is stocked with donations from individuals, local parishes, community groups, and local businesses. a lifeline for those who are low- income or homeless, helping people meet their most basic needs with dignity and respect, which at times includes a bag of groceries. Last year, the Help Desk served 14,016 people, 4,205 of whom were elderly. This included Paul Society and their Vincentian Help Desk program. The Vincentian Help Desk is friends at the St. Vincent de benefitting our donations wi th continued on page 2... and Canned Food Drive

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